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Refund & Return Policy
Your satisfaction is our priority. Shop with confidence at PorciniMushrooms.eu
Our Policy Details
At Porcini Mushrooms EU, customer satisfaction is our top priority. We want every customer to shop with confidence knowing that our products are delivered fresh, safe, and exactly as described. This Refund and Return Policy explains your rights, the conditions for refunds, and the steps to request a return for any order placed through porcinimushrooms.eu.
We take great pride in offering premium mushroom products, including porcini mushrooms, truffles, mushroom supplements, and gourmet mushroom foods. If your order arrives damaged, incorrect, expired, or does not meet our stated quality standards, you may be eligible for a refund or replacement. To ensure fairness and transparency, all refund requests must follow the guidelines listed below.
Eligibility for Refunds & Returns
- Items that are damaged, defective, or incorrectly delivered.
- Products that arrive in compromised packaging or unsafe condition.
- Orders that do not match the product descriptions displayed on our website.
- Non-perishable items may be returned within 14 days of delivery, provided they remain unopened and unused.
- For perishable mushroom products, we ask customers to contact our support team within 24–48 hours upon delivery with photo or video evidence.
How to Request a Refund
To initiate a return, email us at sales@porcinimushrooms.eu with your order number, photos, and a brief explanation of the issue. Our team will review your request and respond within 24 hours.
Please include clear photographs showing any damage or discrepancies, and keep all original packaging until your request has been processed.
Shipping Guarantee
At PorciniMushrooms.eu, we offer a 100% Shipping Guarantee to ensure your items arrive safely and on time. If your package is delayed, lost, or arrives in damaged condition, we will provide a free replacement or full refund, depending on product availability. Your satisfaction is protected from checkout to delivery.
Need Assistance?
Our customer support team is here to help you with any questions about our refund and return policy.
Contact Us: sales@porcinimushrooms.euWe typically respond within 24 hours during business days.