Secure and Flexible Payment Options
Review the payment methods available for eligible orders, including bank transfer and supported cryptocurrency options. Availability may vary by product, billing country and delivery destination.
Choose a Suitable Payment Method
The payment options available for an eligible order will be confirmed during checkout or shown on the corresponding invoice.
Bank Transfer
Pay eligible invoices directly through your bank using the beneficiary and reference information supplied on the official invoice.
- Use the correct invoice reference
- Orders proceed after cleared funds
- Processing time depends on the bank
Bitcoin and Cryptocurrency
Cryptocurrency may be available for eligible lawful products and supported destinations. The accepted asset and exact amount will be shown at payment.
- Verify the wallet address carefully
- Send only the requested cryptocurrency
- Network confirmation may be required
A Clear Four-Step Payment Process
Follow the payment instructions shown for the selected method and keep your transaction reference until the order has been completed.
Confirm the Order
Review the product, customer details, destination and total amount before proceeding.
Select a Method
Choose from the payment options available for the eligible product and destination.
Complete Payment
Use the exact amount, recipient details and order or invoice reference provided.
Receive Confirmation
An email confirmation is sent after the payment has been received and successfully verified.
Protect Your Payment and Order Information
Take a moment to verify the website, invoice details, payment amount and recipient before authorising any transaction.
Verify the Website
Confirm that you are using the correct Porcini Mushrooms website before entering customer or payment details.
Check the Recipient
Make sure the beneficiary name, wallet address or payment provider matches the official instructions.
Keep Your Receipt
Retain the bank receipt, transaction hash or payment confirmation until the order is completed.
Ask Before Repaying
Do not send a duplicate payment until support has checked the status of the original transaction.
How Approved Refunds Are Handled
Where technically possible, an approved refund is returned through the original payment method. Processing time varies by bank, payment provider and blockchain network.
Cryptocurrency exchange-rate movements and transaction charges may affect the final amount received. Any applicable refund terms are governed by the Returns and Refunds Policy.
- Refund approval is required before processing
- Original payment method is preferred where possible
- Bank and network processing times may vary
- Keep the order and payment reference available
Payment Information FAQs
Find answers about bank transfers, cryptocurrency, confirmation times, payment references and refunds.
Contact SupportWhich payment methods are available?
Eligible orders may support bank transfer, cryptocurrency or card payment through an approved provider. The exact options available will be shown during checkout or on the corresponding invoice.
Can I pay with Bitcoin or another cryptocurrency?
Cryptocurrency may be available for eligible lawful products and supported jurisdictions. Use only the asset, amount and wallet address displayed in the official payment instructions.
How long does a bank transfer take?
Processing time depends on the sending bank, recipient bank, currency, country and whether the transfer is domestic or international. The order is processed after cleared funds have been confirmed.
Why must I include an order reference?
The reference helps the payment team match the transaction to the correct order. Missing or incorrect references may delay verification.
Are cryptocurrency payments anonymous?
No payment method should be described as completely anonymous. Blockchain networks, exchanges, payment providers and financial institutions may retain transaction records and apply identity-verification requirements.
What should I do if payment is not confirmed?
Contact support with the order number, payment date, amount and transaction reference. Do not send a second payment until the original transaction has been checked.
Need Help Before Making a Payment?
Contact the support team to verify an invoice, payment reference, supported currency or transaction status before sending funds.